To receive technical support from IT support staff across campus networks or across This new remote assistance and screen-sharing service provides the community the convenience Why is IT implementing Remote Support at Pepperdine? Provides technology support that is more timely and efficient for the University. Use to help students, faculty, and staff with technology requests.

The Remote Support Tool is simply a tool that Information Technology (IT) staff can Can I use remote support to get to my computer at home, like LogMeIn?.Is remote support the same as remote access?.Do Windows and Macs already have screen-sharing capabilities?.How is Remote Support Tool different from, LogMeIn or GoToMyPC?.Can I save the session key for later use or keep remote support on my computer?.After my remote support session, can anyone access my computer?.How do I know that the Remote Support Tool is running on my computer?.Do I have to install anything to get Remote Support to work?.Does Remote Support replace the Pepperdine Help Desk (x4357) phone line or the Technology.Why is IT implementing Remote Support at Pepperdine?.Provides technical support that is more timely and efficient for the University. Support from IT support staff across campus networks or across the Internet. This remote assistanceĪnd screen-sharing service gives the community the convenience to receive technical Help students, faculty, and staff with technology requests. The Remote Support Tool is a tool that Information Technology (IT) staff can use to Remote Support Tool Frequently Asked Questions Overview

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